VoxeraX Refund Policy

Initial Subscription Purchase

You may request a refund within 14 days of your initial subscription purchase if no subscription credits have been used.

Once any subscription credits have been consumed through a successful generation, the subscription becomes non-refundable, unless a refund is required by law.

Subscription Renewals

Subscription renewal payments are generally non-refundable. If you do not wish to renew, please cancel your subscription before your next billing date.

Pay-as-you-go Refunds

Pay-as-you-go (PAYG) purchases may be refunded within 14 days only if none of the purchased credits have been used.

If a refund is approved, the corresponding unused PAYG credits will be removed from your account.

Duplicate or Unauthorized Charges

If you believe you were charged incorrectly, charged twice, or a payment was made without your authorization, please contact VoxeraX Support as soon as possible. We will investigate and issue a refund where appropriate.

How to Request a Refund

Submit a Billing & Refunds request through the Support page in your VoxeraX account. Please include your invoice or transaction number (if available) and the reason for your request.

Refund Requests May Be Declined

Refund requests may be declined if:

• The purchase was obtained through fraudulent or abusive activity.
• False or misleading information is provided during the refund request.
• The request does not meet the eligibility requirements described in this policy.